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A vacation advocate will be personally assigned to each owner and they will contact the owner directly via telephone with in 2-4 days of signing up. A case file will be prepared which includes purchase contracts or agreements, an interview from the timeshare owner and an authorization letter among other things needed to cancel the timeshare contract. The vacation advocate will consult and advise the client on direction and strategy to terminate the existing relationship with the resort. They will also explain to the timeshare owner how the process works and when they might be able to stop making payments to the resort for the mortgage and or when the ownership will be canceled.